What People Told Us on the Follow-Up Call

I brought in a driver I had already paid to be fitted for twice. Wes measured it and found the playing length was three quarters of an inch off what my old sheet claimed. That explained four years of blocks better than any lesson had.

The docket is the part I did not expect to care about. I moved to Houston last spring, handed the sheet to a shop down there for a regrip, and they built it back exactly the same. No arguing, no guessing.

Renata spent the first twenty minutes measuring clubs I already owned and did not try to sell me anything until she had done it. Turned out four of my irons were a degree apart in lie for no reason anybody could explain.

I play mostly at a course with firm Bermuda and I had been fighting my sand wedge for two seasons. The grind change fixed it in one afternoon. She showed me the divots on tape so I could see why.

Dropped off three clubs for reshafts on a Tuesday, collected them Thursday. Every one came back with a sheet showing what the numbers were before and after. I have never had a repair shop do that.

I expected to be talked into a new putter and instead got told my putter was fine and needed to be an inch shorter with a different grip. Total bill was under sixty dollars including the grip.

Sixty-eight years old and I had been playing the same shafts since the nineties. Dale did not make me feel foolish about it. He just showed me the frequency numbers next to my tempo and let me draw my own conclusion.

Two clubs in my old set went the same distance and I had never noticed. The gapping map they printed made it obvious. Replaced one club, kept the rest, spent a fraction of what I had budgeted.

I came in wanting two hybrids and left with one, built shorter than stock. Renata was straight about the second one being unnecessary. That is the reason I have sent three people from my club there.

They fitted my fourteen-year-old properly instead of handing him a cut-down set. When he grew four inches over the winter they pulled his docket, extended two clubs and regripped them for less than a hundred dollars.